Shipping & Delivery

At AI-DEN, we aim to provide a smooth and reliable shipping experience for all our customers. Below, you’ll find everything you need to know about our shipping and delivery process.

1. Shipping Options and Rates

  • Domestic Shipping:
    We offer standard and expedited shipping options within the United States. Rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

  • International Shipping:
    We ship worldwide! International shipping rates and times vary depending on the destination. Additional customs duties, taxes, or import fees may apply, which are the responsibility of the buyer.

2. Processing Times

  • Orders are processed within 1–3 business days (Monday–Friday), excluding holidays.
  • For certain items shipped from our international facilities, including custom 3D-printed products, additional preparation time of 3–5 business days may be required to ensure quality and accuracy before shipping. You will be informed of the estimated timeline during checkout.

3. Delivery Times

  • Standard Shipping: Typically takes 5–10 business days after the order has been processed.
  • Expedited Shipping: Typically takes 2–5 business days after the order has been processed.
  • International Shipping: Delivery times vary by destination and may take 7–21 business days depending on customs clearance and local carriers.

4. Order Tracking

  • Once your order has shipped, you’ll receive a confirmation email with a tracking number.
  • Use the tracking number to monitor the progress of your delivery through the carrier’s website.

5. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or regulatory issues. These restrictions will be indicated on the product page.

6. Missing or Delayed Shipments

If your order hasn’t arrived within the expected delivery window, please contact us at service@ai-den.co with your order number. We’ll work with the carrier to resolve the issue and ensure you receive your order.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Provide photos of the item and packaging, and we’ll arrange for a replacement or refund as applicable.

8. Customs and Import Fees (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the shipping costs at checkout.

Contact Us

If you have any questions or concerns about shipping and delivery, feel free to contact us:

Thank you for shopping with AI-DEN! We are committed to delivering innovative products with the highest quality, ensuring your satisfaction every step of the way.