FAQ

Frequently Asked Questions (FAQ)

1. What products do you offer?

We specialize in AI-powered robotic arms, 3D printing kits, STEM-focused tools, and related components for youth education and small businesses. Our products are designed to inspire innovation and hands-on learning.

2. Do you offer custom 3D printing services?

Yes! We provide custom 3D printing and prototyping services. Contact us with your design or idea, and we’ll help you bring it to life.

3. Who are your products designed for?

Our products are perfect for:

  • Youth and students interested in robotics and STEM.
  • Educators looking to enhance STEM learning in the classroom.
  • Hobbyists, innovators, and small businesses.

4. What is your return policy?

We accept returns within 30 days of purchase, as long as the item is unused and in its original packaging. Custom or personalized items are non-refundable unless they arrive damaged or defective. For more details, see our Return Policy.

5. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided during the checkout process.

6. Do you offer international shipping?

Yes, we ship internationally! Please note that additional customs fees or import taxes may apply, depending on your country.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, and other payment options listed at checkout. Payments are processed securely.

8. Do you provide educational resources or courses?

We plan to offer youth-focused STEM and robotics education courses in the future. Stay tuned for updates by subscribing to our newsletter.

9. Can I track my order?

Yes, you will receive a tracking number once your order has shipped. Use this to track your package through the carrier’s website.

10. How can I contact customer support?

You can reach us via:

  • Email: service@ai-den.co
    We aim to respond within 24–48 hours.

11. Are your products safe for kids?

Yes, our products are designed with safety in mind. However, we recommend adult supervision for younger users, especially when handling small parts or electronics.

12. How do I stay updated on new products and courses?

Sign up for our newsletter or follow us on social media for the latest updates, promotions, and announcements.