Return Policy
At AI-DEN, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help!
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Products must be in their original condition, unused, and in the original packaging.
- Custom-made or personalized items (e.g., 3D-printed custom parts) are non-refundable unless they arrive damaged or defective.
Non-Returnable Items
- Digital products, downloadable files, and educational courses.
- Items purchased on clearance or marked as “final sale.”
Steps to Initiate a Return
- Contact Us: Email us at service@ai-den.co or fill out the contact form on our website with your order number and reason for return.
- Approval: Our team will review your request and provide return instructions.
- Shipping: Ship the item(s) back to the provided address. Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
- Once we receive the returned item(s), we will inspect them and process your refund within 7–10 business days.
- Refunds will be issued to your original payment method.
Exchanges
We offer exchanges for defective or damaged items. Contact us within 7 days of receiving your order to arrange for a replacement.
Questions?
If you have any questions about our return policy, please reach out to us at service@ai-den.co. We’re here to help!